Can anyone who has recently been successful with a visa application help me....my partner is waiting on a visa decision. The teleperformance website has not worked for a week so unable to track the visa application. It states "site under maintenance". The other way of checking the status is by sending a message by e-mail, which we have done. It states a reply in 1 day, we still haven't a reply after 5 days. The remaining way to check the status is by telephone which costs £1.20 per minute and you have to have a credit card to give details to the operator over the telephone before you have even started the call...first time I have heard of this! Anyway, what I am asking is does the applicant still get a telephone call to say passport ready to collect since Teleperformance have taken over? If this is the case, we can just forget about the useless website and trying to track it and just wait for a phone call.